With the recent Covid-19 outbreak, we are taking precautions within Embark Platform to ensure the safety of our employees whilst also looking after our clients.
We are working hard to ensure business as usual is maintained and where possible will respond to all queries as soon as we can. However, to assist us during this difficult time we ask the following:
Phone calls – where you can please refrain calling our main helpdesk. Instead please contact us via email at service@embarkplatform.co.uk and we will respond as soon as possible.
Live chat facility – please limit use of this facility to high priority queries only.
Emails – if you need to find out the status of multiple clients, please consolidate the request within one email where possible to enable us to reduce response times.
Post – Please note cheques and paper forms may be delayed during this time. To help, please send/accept funds via BACS/Faster Payment and send post via email where possible.
We appreciate your help and support during this time. We are doing our best to maintain our service levels, but please note our normal response times may vary during this difficult period.
We’ve fully automated over 50 processes to drive maximum efficiency. We pass our reduced overheads on as cost savings to your clients, which makes our platform outstanding value for money.
