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With the recent Covid-19 outbreak, we are taking precautions within Embark Platform to ensure the safety of our employees whilst also looking after our clients.

We are working hard to ensure business as usual is maintained and where possible will respond to all queries as soon as we can. However, to assist us during this difficult time we ask the following:


We appreciate your help and support during this time. We are doing our best to maintain our service levels, but please note our normal response times may vary during this difficult period.

For useful tools and resources, to view our workplace risk assessments or to learn more about the market impact of Coronavirus, please visit our COVID-19 page.


avalon has been replaced by Embark.

In October 2017 Avalon, the platform service provider and investment administrator, was replaced by Embark. Avalon customers can contact Embark if they have any queries about their plans:

ISA, JISA and GIA queries

Please call 0330 024 2345 or email

SIPP queries

If you require copies of our SIPP product documentation, visit our service hub.

Alternatively, please call 03445 440 440 or email