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Embark Group continues to monitor the Coronavirus to support our clients and ensure the safety of our employees. For more information, tools and resources please visit our COVID-19 page.

Contact

Our support team

Support, how you like it and when you need it.

As you would expect, our platform is available around the clock. Most questions can be answered by visiting our FAQ section.

Still have questions? Our support team are on hand to answer your queries from 9am to 5pm on business days, via phone, email or live chat through the Embark platform.

We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.

SERVICE & SUPPORT

e.   service@embarkplatform.co.uk
t.   0330 024 2345
(weekdays from 9.00am to 5.00pm)

SALES & IMPLEMENTATION

e.   sales@embarkplatform.co.uk

MAILING ADDRESS

Embark platform
PO Box 24065
1 Tanfield
​Edinburgh EH3 1EY

Live platform support, at the click of a button

There is a live chat facility built into every page of the Embark platform, which means once logged-on to the platform help is just a few clicks away. This service is available during business hours, every weekday (excluding bank holidays).

Alternatively, you can call our Service team on 0330 024 2345 between 9.00am and 5.00pm, Monday to Friday (calls may be recorded for training and monitoring purposes).

Frequently asked questions

Answers to frequently asked questions help you navigate platform

View FAQs

Submit an enquiry

Please note that this facility is NOT secure, do not give investment instructions or send confidential messages. We will never pass your details on to a third party; we will use the information we collect about you to resolve your request. By submitting this form you agree to our website terms of use.