As you would expect, our platform is available around the clock. Most questions can be answered by visiting our Service Hub.
Still have questions? Our support team are on hand to answer your queries from 9am to 5pm on business days, via phone, email or live chat through the Embark Platform.
We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.
It is important for any platform you select to be geared up to support the delivery of your segmented client service and investment proposition. Our due diligence guide can help you with this process.Download guide
We are part of Embark Group, the UK’s leading retirement solutions provider. Embark is privately owned with deep and proven expertise, backed by leading digital technology. Year-on-year investment and a strong focus on technology enables us to continue to develop our platform infrastructure.Find out more