Following the introduction of the national lockdown we are continuing to operate our normal service centre opening times however you may experience slightly longer call waiting times, thank you for your patience.
Support, how you like it and when you need it.
As you would expect, our platform is available around the clock. Most questions can be answered by visiting our FAQ section.
Still have questions? Our support team are on hand to answer your queries from 9am to 5pm on business days, via phone, email or live chat through the Embark platform.
We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.
There is a live chat facility built into every page of the Embark platform, which means once logged-on to the platform help is just a few clicks away. This service is available during business hours, every weekday (excluding bank holidays).
Alternatively, you can call our Service team on 0330 024 2345 between 9.00am and 5.00pm, Monday to Friday (calls may be recorded for training and monitoring purposes).
Answers to frequently asked questions help you navigate platformView FAQs