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With the recent Covid-19 outbreak, we are taking precautions within Embark Platform to ensure the safety of our employees whilst also looking after our clients.

We are working hard to ensure business as usual is maintained and where possible will respond to all queries as soon as we can. However, to assist us during this difficult time we ask the following:


We appreciate your help and support during this time. We are doing our best to maintain our service levels, but please note our normal response times may vary during this difficult period.

For useful tools and resources, to view our workplace risk assessments or to learn more about the market impact of Coronavirus, please visit our COVID-19 page.


support, how you like it and when you need it.

As you would expect, our platform is available around the clock. Most questions can be answered by visiting our Service Hub.

Still have questions? Our support team are on hand to answer your queries from 9am to 5pm on business days, via phone, email or live chat through the Embark Platform.

We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.


t.   0330 024 2345
(weekdays from 9.00am to 5.00pm)




Embark platform
PO Box 24065
1 Tanfield
​Edinburgh EH3 1EY

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Please note that this facility is NOT secure, do not give investment instructions or send confidential messages. We will never pass your details on to a third party; we will use the information we collect about you to resolve your request. By submitting this form you agree to our website terms of use.

your due diligence, sorted.

It is important for any platform you select to be geared up to support the delivery of your segmented client service and investment proposition. Our due diligence guide can help you with this process.

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strength, sustainability and scale.

We are part of Embark Group, the UK’s leading retirement solutions provider. Embark is privately owned with deep and proven expertise, backed by leading digital technology. Year-on-year investment and a strong focus on technology enables us to continue to develop our platform infrastructure.

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