contact us.

We have a dedicated support team on hand to answer your queries. Alternatively, you can visit our Service Hub for ‘how to’ documents, client brochures and other supporting literature.

get in touch.

Embark platform
PO Box 24065
1 Tanfield
​Edinburgh EH3 1EY


t.   0330 024 2345 (available Monday to Friday, 9.00am to 5.00pm)


t.   0330 058 2121 

support, when you need it.

As you would expect, our platform website is available around the clock. And our support team are on hand to answer your queries from 9am to 5pm on business days, via phone, email or a live chat facility on every webpage.

submit an enquiry.

Please note that this facility is NOT secure, do not give investment instructions or send confidential messages. We will never pass your details on to a third party; we will use the information we collect about you to resolve your request. By submitting this form you agree to our website terms of use.

We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.

due diligence guide.

It is important for any platform you select to be geared up to support the delivery of your segmented client service and investment proposition. Our due diligence guide can help you with this process. 


strength, sustainability and scale.

We are part of Embark Group, the UK's leading retirement solutions provider. Embark is privately owned with deep and proven expertise, backed by leading digital technology. Year-on-year investment and a strong focus on technology enables us to continue to develop our platform infrastructure.